This communication will help you to understand what we have done during the past 7 days and what we will do in the coming days
- All of our call handlers are now working from home
- All remaining team members working in our offices are being prepared to work from home
- Ancillary team members are now fully trained to accept calls as and when needed
- The attending service technician will be equipped with:
- Disposable surgical masks
- Disposable protective gloves
- Aerosol/ Spray disinfectant
- Disinfectant ‘Wet-Wipes’
The technician attending will aim to maintain the 2 Metre Social Distancing as mandated by Government and use the above. This should be quite achievable, providing those present do likewise.
Currently we are managing to answer your telephone enquiries in a timely manner. However, as circumstances change, there may be times when answering your calls will be longer than normal. In short, our core services are currently fully available, including:
- Service/ repairs
- Routine servicing & maintenance
- Sales of new appliances
- Installations
If you have any enquiries about our services here at Domestic Appliance Helpline, please use our contact form.
Regards,
Neil G. Howieson
Service Director
Domestic Appliance Helpline (Yorkshire)