News

As the coronavirus emergency continues to affect business, especially service businesses, we want to advise all our customers of our current actions to mitigate the effects of Coronavirus on our clients, our staff and our business. At the moment, Domestic Appliance Helpline are still offering service calls to urgent problems such as cooker/ oven/ hob breakdowns and faults on refrigeration appliances. Laundry equipment and other appliance types will be attended to where the property concerned is observing Government Covid-19 health guidelines, such as 2 Metre Social Distancing.

Neil Howieson of Domestic Appliance comments:

This innovation, on the face of it, seems to be a simple and highly practical innovation that could have some or all of the benefits claimed by the developers. However, several questions would have to be concisely answered before the idea could even get close to production status. Some of the areas that would require close scrutiny include the following:

Owners of Hotpoint Fridge Freezers please act on this safety notice:

We have been made aware of an incident involving a Hotpoint branded Fridge Freezer, manufactured between March 2006 and July 2007, model numbers FF175BP(white) and FF175BG(graphite).

Here’s some advice that Should Help Reduce or Eliminate Bad Smells

Owners of Siemens tumble dryers please act on this safety notice:

We have identified that an electrical component on a limited number of Siemens branded tumble dryers manufactured in 2002 may overheat and in very rare cases cause a potential fire hazard.

Hotpoint, Indesit, Creda recall faulty tumble dryers.

A corrective campaign to remedy possible safety and quality issues focused on dryers sold under the brand names of Hotpoint, Indesit and Creda between April 2004 and October 2015 has been announced.

An outreach and service campaign is underway to modify two types of products that have already been sold and modifications have been implemented at the point of manufacture to ensure that dryers produced after October 2015 are not affected by this issue.

As most of us know, Carbon Monoxide poisoning from faulty appliances is an extremely serious matter, as incidents can lead to death.

Domestic Appliance Helpline specialise in the repair and servicing of Gas Cookers, Gas Ovens and Gas Hobs. As such, we’d like to bring you regular advice and information regarding this subject. The following physical symptoms are extremely important to identify if you suspect an individual to be suffering from Carbon Monoxide poisoning:

Please check the below models to see if you have an affected appliance in your property. If you think that you may have one of the below models installed, then please use the below links to contact Beko immediately for further advice.

Neil Howieson, Managing Director of Domestic Appliance Helpline and Samson Maintenance Plans, has recently assisted consumer rights group Which? The group wanted to carry out an in depth investigating into the build quality and repair-ability of modern washing machines. The investigation consisted of the complete dismantling of four very old washing machines, and eight brand new ones. It has long been suspected that modern appliances are built to a much lower standard than much older ones, and that cheaper components are used, many of which are sealed or complete units, wherein individual parts cannot be obtained and fitted.

Please read on for the Which? Final report and Neil’s thoughts and comments.

Message from Neil G. Howieson, Service Director Domestic Appliance Helpline

As the coronavirus emergency continues to affect business, especially service businesses, we want to advise all our customers of our current actions to mitigate the effects of Coronavirus on our clients, our staff and our business. At the moment, Domestic Appliance Helpline are still offering service calls to urgent problems such as cooker/ oven/ hob breakdowns and faults on refrigeration appliances. Laundry equipment and other appliance types will be attended to where the property concerned is observing Government Covid-19 health guidelines, such as 2 Metre Social Distancing.

s l1600This communication will help you to understand what we have done during the past 7 days and what we will do in the coming days

  • All of our call handlers are now working from home
  • All remaining team members working in our offices are being prepared to work from home
  • Ancillary team members are now fully trained to accept calls as and when needed
  • The attending service technician will be equipped with:
    - Disposable surgical masks
    - Disposable protective gloves
    - Aerosol/ Spray disinfectant
    - Disinfectant ‘Wet-Wipes’

The technician attending will aim to maintain the 2 Metre Social Distancing as mandated by Government and use the above. This should be quite achievable, providing those present do likewise.

Currently we are managing to answer your telephone enquiries in a timely manner. However, as circumstances change, there may be times when answering your calls will be longer than normal. In short, our core services are currently fully available, including:

  • Service/ repairs
  • Routine servicing & maintenance
  • Sales of new appliances
  • Installations

If you have any enquiries about our services here at Domestic Appliance Helpline, please see our website (www.appliancehelpline.co.uk) of telephone on:

07795 979756
08434 556 557
087 007 76543

Regards,

Neil G. Howieson

Service Director

Domestic Appliance Helpline (Yorkshire)