Unpleasant Smells Coming From your Washing Machine?

Unpleasant Smells Coming From your Washing Machine?

Here’s some advice that Should Help Reduce or Eliminate Bad Smells

1. Use the longest, hottest wash cycle that the clothing will allow on each & every occasion. i.e. if the wash load states a maximum temperature of 40°C, then use 40°, not 30°.

2. Where ever available, select the ‘extra rinse’ option.

3. Where available, please select the ‘higher fill level’ option. This uses more water during the wash and rinse process and dilutes the detergent more effectively, and any detergent marks/ stains from the wash load is minimised.

4. Unless otherwise advised by the engineer, never use options such as ‘quick wash’ ‘speed wash’ or ‘economy’ etc as these cut out or reduce the heating of the water during the cycle, thus preventing the detergent from dissolving fully.

5. Cut back on the amount of detergent you use. New appliances use much less water, & therefore need much less detergent.

6. Always use a dosing ball or container if possible. Put the detergent in the ball, & put the ball in the drum with the clothing. Do not use the appliance dispenser if possible. New detergents seem to clog up soap drawers much more readily than in previous years.

7. Always use powder detergents as opposed to liquids, gels, or tablets where possible.

8. If possible, change your detergent to a compact/ concentrated type powder, which will allow you to use much less detergent in each wash whilst maintaining good cleaning results.

9. At least on a monthly basis, run the appliance through on an empty cycle on the longest hottest wash available (usually 90°C) do not use detergent, but use some form of washing machine cleaner and/ or.

10. Frequently remove the soap drawer for cleaning, and check and clean the ‘pockets’ in the door gasket, and also regularly check for any fluff, lint, or foreign objects in the pump filter where present.

Message from Neil G. Howieson, Service Director Domestic Appliance Helpline

As the coronavirus emergency continues to affect business, especially service businesses, we want to advise all our customers of our current actions to mitigate the effects of Coronavirus on our clients, our staff and our business. At the moment, Domestic Appliance Helpline are still offering service calls to urgent problems such as cooker/ oven/ hob breakdowns and faults on refrigeration appliances. Laundry equipment and other appliance types will be attended to where the property concerned is observing Government Covid-19 health guidelines, such as 2 Metre Social Distancing.

s l1600This communication will help you to understand what we have done during the past 7 days and what we will do in the coming days

  • All of our call handlers are now working from home
  • All remaining team members working in our offices are being prepared to work from home
  • Ancillary team members are now fully trained to accept calls as and when needed
  • The attending service technician will be equipped with:
    - Disposable surgical masks
    - Disposable protective gloves
    - Aerosol/ Spray disinfectant
    - Disinfectant ‘Wet-Wipes’

The technician attending will aim to maintain the 2 Metre Social Distancing as mandated by Government and use the above. This should be quite achievable, providing those present do likewise.

Currently we are managing to answer your telephone enquiries in a timely manner. However, as circumstances change, there may be times when answering your calls will be longer than normal. In short, our core services are currently fully available, including:

  • Service/ repairs
  • Routine servicing & maintenance
  • Sales of new appliances
  • Installations

If you have any enquiries about our services here at Domestic Appliance Helpline, please use our contact form.


Neil G. Howieson

Service Director

Domestic Appliance Helpline (Yorkshire)